Privacy Policy
Last updated: January 1, 2025
1. Introduction
CertPractice ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password when you register
- Payment Information: Payment details processed securely through Stripe (we do not store your full card number)
- Usage Data: Your exam progress, test scores, and study activity
- Communication Data: Information you provide when contacting support
We also automatically collect certain information when you use our Service, including IP address, browser type, device information, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Track your learning progress and provide personalized recommendations
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our platform (e.g., Stripe for payments, Cloudflare for hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Encryption of data in transit using TLS/SSL
- Secure password hashing
- Regular security assessments
- Access controls and authentication
- Secure payment processing through PCI-compliant providers
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we need to retain it for legal or legitimate business purposes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us at contact@certpractice.com.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how you use our platform
- Improve our services
You can control cookies through your browser settings, but disabling certain cookies may limit your use of the Service.
9. Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we learn we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: